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We want to make it up to you.
- Kindly contact DIYKL to initiate the return by popping us an email here indicating your reasons for returning your purchase(s). Title said email as "RETURNS".
- You can return any of our products within 7 days from receipt of delivery of your purchase(s).
- All products returned must be in its original packaging, and have not been used. Please note that for hygienic reasons, we cannot accept returns on earrings.
- All return requests will be carefully inspected by DIYKL's customer care team. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to void your refund. We are not responsible for any items that are returned to us by mistake.
- We aim to process all returns within 14 days, and refunds will take between 5-10 working days depending on your bank/card provider. Refunds will be automatically issued to the card/payment method you had used to place your original order.
- The products are your responsibility until it reaches us, so please pack them safely and opt for a tracking number. Return shipping is borne by the customer.
- The DIYKL team carefully packs each and every single item before shipping, but in the unlikely occasion that your order arrives damaged or defective, please email us here and we will work on fixing it. We want you to be happy!